Special issue on software and service improvement in the scope of SMEs
|Titel||Special issue on software and service improvement in the scope of SMEs|
|Journal||Software Quality Journal|
According to the Organization for Economic Co-operation and Development (OECD) Reviews of Regional Innovation (2011), small and medium-sized enterprises (SMEs) are a main source of employment and economic growth in OECD member countries. SMEs are the dominant form of business organization, accounting, on average, for between 95 % and 99 % of all enterprises. However, in spite of their importance, it is clear from studies and surveys conducted in the literature that the majority of International Standards do not address the needs of SMEs in the field of software development and IT service management.