Identifying mobile people's information needs

Autoren Mario Pichler
TitelIdentifying mobile people's information needs
TypTechnischer Bericht
OrtHagenberg, Austria

Developers and information professionals must have a clear understanding of the information needs of mobilepeople, in order to provide them with adequate information access means. However, compared to designing systems for static indoor contexts, mobility of people raises new challenges for user needs identification. The aim of this article is twofold. At first, we give an overview of methods for the identification of mobile people's information needs. Furthermore, we describe our experiences gained when adopting different approaches. The advantages and drawbacks of scenario development, field studies, and building prototypes are illustrated. Secondly, we contribute to the discussion where and when in everyday life needs evolve through mobility of people. We present the findings of two further approaches used to identify mobile people's needs, namely, an analysis of current available mobile devices with respect to their satisfaction of mobile people's needs and an analysis of artifacts people use and interact with when being mobile.