A formal description of the ITIL change management process using abstract state machines

Autoren Jan Kubovy
Felix Kossak
Verena Geist
Editoren A. Hameurlain
A. M. Tjoa
R. Wagner
Titel A formal description of the ITIL change management process using abstract state machines
Buchtitel Proceedings of 23rd International Workshops on Database and Expert Systems Applications (DEXA 2012)
Typ in Konferenzband
Verlag IEEE Computer Society
ISBN 978-0-7695-4801-2
Monat September
Jahr 2012
Seiten 65-69
SCCH ID# 1222
Abstract

We suggest formalising Information Technology Infrastructure Library (ITIL) [1] processes using the Business Process Model and Notation (BPMN) [2] and the Abstract State Machine (ASM) method. We describe the benefits of our approach as well as the necessary prerequisites. We argue that such a formalisation will lead to a clearer understanding of the process and a reduction of ambiguity.