The people aspects in modern process improvement management approaches
|Autoren|| Morten Karsaa|
|Titel||The people aspects in modern process improvement management approaches|
|Journal||Journal of Software: Evolution and Process, Special Issue: Selected Industrial Experience Papers of EuroSPI 2010|
|Seiten||381-391 DOI: 10.1002/smr.570|
It is well-known that process improvement change requires “tools-processes-people.” Engineers have spent most energy on the tools and processes, but everything is done by people, and success depends on people and their competencies. The increasing focus on people is reflected in many change models; some are discussed in this paper.